How do I delete a questionnaire?

You can delete any questionnaires that you or other users have created by locating these and selecting 'delete'.

You are in charge of your own data and therefore have the ability to delete your questionnaires if they are no longer required. To delete a questionnaire you have to ensure no 'accepted' shares are attached and deny these beforehand.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the questionnaire you wish to delete
3. View the amount of shares attached to the questionnaire on the questionnaire tile
4. If at least one share is shown, select 'Share' first to deny this
5. Select 'Deny' for any sharing currently in the 'Accepted' or 'Pending' status
6. Confirm your choice by selecting 'Yes'
7. Now that any sharings have been denied, return to your dashboard by selecting 'Dashboard' at the top of the screen
8. Locate the questionnaire you wish to delete by using the search box in your dashboard
9. Once located, select 'Delete'
10. Confirm that you want to delete your questionnaire


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

How do I start a questionnaire?

You can start a questionnaire from your dashboard by selecting 'Enter invitation code'.

Your customer may have sent you an invitation code for a specific questionnaire that needs to be completed. If you have not already completed this questionnaire for another customer that you just need to share, you can start a new questionnaire by entering the invitation code which will trigger the specific questionnaire for you.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Select 'Enter invitation code' located underneath the 'Get started' link on the Dashboard
3. Enter the invitation code that you have received
4. Continue responding to your questionnaire until completion


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

What does my score mean?

The scoring has been adjusted to these changes accordingly, but the scoring methodology principles remain the same.

The 'Minimum Scope' is being introduced, which means when viewing your SAQ 5.0 results on the SUPPLIERASSURANCE platform, you will now see two bars on the scoring chart. The top bar will relate to your Minimum Score rating and will provide you with a 'grade' from A to F to indicate how well you have performed. The percentages/boundaries for these grades are:

A - GREEN 100%
B - GREEN 80% - 99%
C - AMBER 60% - 79%
D - AMBER 40% -59%
E - RED 20% -39%
F - RED under 20%

The other bar will show you the total score of the SAQ 5.0, as you have seen for SAQ 4.0.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the now completed SAQ 5.0 whose answers you wish to look for
3. Select 'View'
4. Scroll further down to view the score you have received for your recent answers



Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

Do I have to complete the entire SAQ again?

No, you will not have to complete the entire SAQ again if you have completed the SAQ previously as all your previous answers that are relevant to the SAQ 5.0 will have been saved.

The SAQ 5.0 will incorporate new content to reflect the growing focus on environmental and human rights practices in the supply chain due to new legislation and the need for companies to demonstrate effective due diligence in this area. As you are updating your existing answers, you will see the new SAQ 5.0 (if applicable to you) whilst you are reviewing a mixture of both existing and new questions.

1. Sign in to your account on the SUPPLIERASSURANCE platform
2. Use the search box in your dashboard to locate the existing, completed questionnaire by searching with location details
3. Once located, select 'Update SAQ 5.0'
4. All your previous answers will be saved and you will be able to review and answer new SAQ 5.0 questions


Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.

What is a DUNS number and why is it needed?

The Dun & Bradstreet D‑U‑N‑S Number is a unique nine-digit identifier for businesses.
The D‑U‑N‑S Number is used around the world to identify and access information on businesses.

The primary source for registration identification is a Dun & Bradstreet D-U-N-S Number. Dun & Bradstreet provides the largest global corporate identity management system and there is no charge for an organization to obtain a D-U-N-S Number.
It is a mandatory requirement to have a DUNS number when completing the SAQ 5.0, as without it, your customer may not be able to identify you as their supplier.

For urgent requests, please contact our support team who will be able to allocate you a temporary DUNS number that can be replaced with your new given DUNS number once received.

To follow up with obtaining your DUNS number, please find the website details for Dun & Bradstreet below.

Online Service

If you do not know the DUNS number for your location, you can search via one of the country or region links below.

Germany
USA
China
Latin America
UK
Other country or region



Should you require further assistance, please do not hesitate to use our Live Web Chat for immediate support. This feature is available 24 hours a day to provide you with guidance and support.